How can we help?
Choose what you need help with and we’ll make sure it reaches the right person.
What’s this about?
You might not need to message us.
How do I change a booking?
If the journey is coming up soon, call the booking team on 020 8050 0524. Otherwise choose Booking or journey above and tell us what needs to change.
How do I cancel a booking?
Call us as early as you can on 020 8050 0524. Cancellation is free up to 1 hour before pickup; within the hour a £10 fee applies, or the full fare if the driver has already arrived and waited.
I left something in the vehicle. What should I do?
Choose Lost property above and tell us what you lost and roughly when you travelled. We will check with the driver and get back to you.
My flight is delayed. Do I need to contact you?
No need. We track your flight and adjust the pickup time to match, so your driver is there when you land.
Can I tell you about accessibility or assistance I need?
Yes. Mention it when you book, or choose Booking or journey above, and we will make sure the right vehicle and any support are arranged.
How do I make a complaint?
Choose Complaint or feedback above. It reaches the team directly, and we will acknowledge it and look into what happened.
I’m interested in driving with Resa. Where do I apply?
See our Drive with us page to register your interest.